Return & Exchange Policy

Effective Date: 17-12-2025

Thank you for shopping with Aevlon. We value your trust and strive to ensure customer satisfaction. Please read this Return & Exchange Policy carefully before making a purchase, as it outlines the terms under which returns or exchanges are accepted.

Interpretation & Definitions

For the purpose of this policy, the following terms shall have the meanings assigned below, whether used in singular or plural:

Company / We / Us / Our refers to Aevlon.
Website refers to https://aevlon.in/
Goods / Products refer to the items offered for sale on our Website.
Order means a request placed by you to purchase Products from us.
You / Customer refers to the individual or legal entity accessing or using our Website.

General Return & Exchange Policy

Products purchased from Aevlon are eligible for return or exchange only under specific conditions mentioned below.
Products that are used, damaged, altered, or tampered with are not eligible for return or exchange.
Products purchased during sales, promotions, or at discounted prices are non-returnable and non-exchangeable, unless received in a damaged or defective condition.
Products purchased from any offline or physical store, if applicable, are not eligible for return or exchange through the website.

Important: No Credit Policy

Aevlon does NOT provide store credit, gift cards, or wallet balance for any returned or exchanged products.
We do not offer credit-based refunds under any circumstances.

Eligibility Conditions for Return or Exchange

To be eligible for a return or exchange, all of the following conditions must be met:

The product must be unused, unworn, unwashed, and in its original condition
The product must be returned in its original packaging
All original tags, labels, manuals, and accessories (if applicable) must be intact
The customer must provide a valid invoice or proof of purchase
Return or exchange request must be raised within 7 days from the date of delivery

Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or incorrect, you must notify us within 48 hours of delivery.
Supporting images or videos may be required to validate the claim.
Once verified, we will offer a replacement or exchange for the same product, subject to availability.

Non-Returnable & Non-Exchangeable Items

The following items are not eligible for return or exchange:

Used or damaged products due to customer handling
Products without original packaging or tags
Gifted products
Bundled or combo products
Customized or made-to-order products
Products marked as “Final Sale” or “Non-Returnable”

Return Shipping & Handling Charges

Customers may be responsible for return shipping charges unless the return is due to a defect or incorrect product delivery.
Any applicable return shipping or handling charges will be communicated at the time of return approval.

How to Initiate a Return or Exchange

To request a return or exchange, please contact our support team with your order details:

Email: support@aevlon.in
Phone: +91 97123 45723
Address: Silver Star Heights, Plot No 132, Cross Road, Opp.Bank Baroda, Chandlodiya, Ahmedabad, Gujarat 382481

Our team will guide you through the process and keep you informed about the status of your request via the registered contact details.

Policy Updates

Aevlon reserves the right to modify or update this Return & Exchange Policy at any time without prior notice. Any changes will be effective immediately upon posting on the website.

By placing an order on our website, you acknowledge that you have read, understood, and agreed to this Return & Exchange Policy.

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